Placing an order is quick and easy. Simply browse our collections, select your desired items, add them to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

Do I need an account to place an order?

No, you can place and track orders using just your email address. However, creating an account allows you to checkout faster, save your wishlist, and receive updates on your orders.
By signing up, you’ll also be the first to know about exclusive offers, new arrivals, and special promotions. Setting up an account makes your shopping experience smoother and more personalized.

I’ve forgotten my password, what should I do?

Simply click on the “Forgot your password?” link on the Sign-In page and enter your email address. We’ll send you an email with instructions to reset your password in no time.

What payment methods are accepted?

We accept all major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I modify or cancel my order after placing it?

We start processing orders immediately, so modifications or cancellations may not always be possible. Please contact our support team as soon as possible, and we’ll do our best to assist you.

Why is Ferbey Shop pricing different?

Our pricing reflects the premium quality and exclusivity of the items we offer. Prices may vary slightly depending on your location due to taxes, duties, and currency conversions.

Which currencies can I shop in?

Ferbey Shop supports multiple currencies, and the currency displayed will automatically adjust based on your shipping destination. You can view the final price at checkout.

When will my card be charged?

Your card will be charged as soon as your order is confirmed. Pre-orders are also charged at checkout to secure your items.

Will my personal details stay safe?

Yes, your personal information is always protected. We use secure systems and advanced safeguards to ensure your data is handled with the highest level of privacy and security. Your trust and safety are our top priorities. For further details, view the Ferbey.shop Privacy Policy.

Are you going to have my size again?

If an item or size is out of stock, you can sign up for restock notifications on the product page. We’ll notify you via email as soon as it’s available again.

Can I reserve an item to buy later?

Unfortunately, we cannot reserve items. To ensure you don’t miss out, we recommend purchasing your favorite pieces as soon as possible.

Are Ferbey Shop items guaranteed authentic?

Yes, all items at Ferbey Shop are 100% authentic and sourced directly from trusted designers and brands. We are committed to offering only genuine, high-quality products.

How will my order be packaged?

Each order is carefully packaged to ensure it arrives in perfect condition. Our premium packaging also reflects the elegance and quality of your purchase, making it ideal for gifting.

Do your ex-display items come in different conditions?

Currently, Ferbey Shop only offers brand-new items. We do not sell ex-display or pre-owned products.

How much will I be charged for delivery?

Delivery costs vary depending on your location and shipping method. The exact fee will be calculated and displayed at checkout before you complete your order.

Do you offer Same Day delivery?

Currently, we do not offer Same Day delivery. However, we provide express shipping options for faster delivery times.

When will I receive my item and how can I track delivery?

Delivery times depend on your location and the shipping method selected. You will receive a confirmation email with a tracking number as soon as your order is shipped, allowing you to monitor its progress.

Will I need to pay duties and taxes?

Taxes and duties are included in most regions, but for international orders, additional charges may apply based on your shipping destination. Any applicable fees will be calculated at checkout.

I didn’t receive my invoice with my order. Where can I find it?

We’re creating a more sustainable shopping experience. To reduce waste, invoices have been removed. Download your digital invoice by signing in or entering your guest order details.

What is Ferbey Shop’s return policy?

We accept returns within 14 days of delivery. Items must be in their original condition, unworn, with tags attached and all packaging intact.

How do I return my item?

Simply visit the Returns section in your Ferbey.shop account to initiate a return. For guest orders, contact our customer service team to receive return instructions and a prepaid shipping label.

How do I package my item for return?

Please return the item in its original packaging to ensure it arrives safely. Include any accessories, tags, and documentation that came with the product.

Does my order need to be returned in the Ferbey Shop package it arrived in?

While we recommend returning items in their original packaging, any secure and protective packaging will be accepted, as long as the item is in its original condition.

When will I receive my refund?

Refunds are processed within 6 business days after we receive and inspect your returned item. You will be notified via email once your refund is issued.